Contact AUTARQ support
Use the support contact in your agreement, order correspondence or invoice. The Invoices page also offers Contact support, using the contact configured for your environment.
Choose the right help
Section titled “Choose the right help”| Problem | First check |
|---|---|
| Cannot sign in, organization missing, no Chat access | Sign-in and access |
| Configuration, approval or provisioning is stuck | Service troubleshooting |
| Invoice or billing PDF | Invoices |
| Suspected outage | Status and incidents |
| Need to prepare a support case | Prepare the request |
Send the request
Section titled “Send the request”Include the organization, affected service, reference, exact error, time with time zone and steps that reproduce the problem. Use a screenshot with private content and credentials removed. If deletion is involved, include its operation reference.
For a suspected security issue, use the confidential contact supplied by MWAY DIGITAL. Send reproducible evidence through that channel rather than posting account or exploit details publicly.
Follow the agreed process
Section titled “Follow the agreed process”Response times, priority and escalation come from your support agreement. The portal currently provides no customer ticket-creation form or public live chat. Keep the case reference from your chosen channel for follow-up.