Check a suspected service incident

These documentation pages do not provide live availability. The portal currently links no public status page or customer incident dashboard.

Check the affected service

1. Open My Services and the affected service’s detail.
2. Note the shown state, next action and whether an opening link is available.
3. Check whether an announced update, pending setup or account-access problem explains the symptom.
4. Follow service troubleshooting or access troubleshooting as appropriate.

A running lifecycle or reachable sign-in page alone does not prove that every function works. Describe the operation that fails, such as opening a conversation, reading files or joining a call.

Report the incident

Use the support channel from your agreement. Include the organization, service reference, affected operation, first observed time, current impact and error. State which clients and authorized users are affected.

Follow communications

Use the incident updates sent through the agreed customer channels. Response targets and update cadence follow your support agreement. After recovery, repeat the operation that failed and report any remaining impact with its timestamp.